Missouri Relies on Everyone

Winning Suggestions

Prevent Duplication of CSE-403 & Improve LOCFH: Currently, the Missouri Automated Child Support System (MACSS) receives various tape matches. From these tape matches, auto generated forms are sent to post offices across the USA. The Central Locate Unit updates thousands of these forms monthly. Ms. Majernik suggested that a new function key (Duplicate) be added. This will prevent forms from being auto generated multiple times as a result of duplicate or triplicate tape match sources. This idea will save postage, envelopes and paper for the state as well as staff time spent mailing the forms.

Wanda Majernik

Department of Social Services

Authorizing Children To New Child Care Providers: At this time, children cannot be authorized in the Family Assistance Management Information System (FAMIS) to a daycare provider who is not registered/licensed. The worker is not notified when the registration process is completed and therefore does not authorize the children. Ms. Martin suggested creation of a new screen in FAMIS on which the worker enters the provider’s name. Ms. Martin also suggested that FAMIS be programmed to generate a worker alert when the provider’s registration is complete. This would prevent providers from becoming frustrated because of the length of time between the date they begin caring for the child and the date the payment is received. This enhancement will improve internal and external customer service by connecting two processes that are currently independent.

Elizabeth Martin

Department of Social Services

Recycle Plastic: To have staff begin recycling plastic beverage containers by placing receptacles in several parts of the buildings clearly marked with signage to promote this recycling effort.

John R. Mier

Department of Social Services

Twice-mailed Letters: A programming change to generate letters to the "mail to" address instead of automatically using a business address will decrease returned mail and postage for the Department of Revenue.

Brenda Wages

Department of Revenue

Interest and Penalty Calculator on Sales Tax Return: A fill-in sales tax return with calculations and an option to make a payment online through the Department of Revenue web site will increase accuracy of returns sent to the department.

Joanne Hodges

Department of Revenue

Scanning Motor Vehicle Applications/Forms for Examples and New Changes: New or revised motor vehicle applications/forms were not timely communicated to employees or customers. Posting new forms or the most recent revisions to forms on the department's web site for employees or customers will increase customer service.

Angela Nichols

Department of Revenue

Using email for minor corrections on DBF documents: Currently the Division of Budget & Finance (DBF) returns documents for minor corrections. Instead of mailing the minor corrections back to the original departments, an email can be initiated with the referencing document number and the corrective action. Once the correction has been made, another simple return email to DBF to inform the other party that action has been taken can be sent. It will improve the workflow and alleviate documents getting lost in the mail. Also the cost factor of mailing the documents back and forth will be reduced. DBF has said that they will watch for potential opportunities to expand the use of email which is already being used as an existing option for correcting payments.

Betty Green

Department of Social Services

Improving the Z60B screen and SS-60B form: The SS-60B form and the Z60B screen only allows workers to log one course code, one course date and one number of hours. When you have multiple forms to enter for the same individual, it is time consuming to have to reenter the same names, SS #’s, county and DVN’s. We should be able to log and input more than one course code, course date, and number of hours on both. We will save time and use less paper to print the forms. This will also prevent workers from attending training on having to fill out names and SS #’s more than once. The Children’s Division has said that this will be implemented with the SACWIS Resource Development phase.

DeAnn Roberts

Department of Social Services

Generate requests for contact in the FAMIS system: Family Support Eligibility Specialists (FSES) currently generate an IM-31, Request for Contact, when a food stamp application is received by fax, mail, or drop off and an interview is required. It is necessary to check the record for a copy of this and check EUMEMROL comment to see if this was recorded by the worker. FAMIS could be programmed to allow an IM-31 to be generated in the FAMIS system. It would be best for the form to be generated locally rather than by batch so that it could be mailed out the day the application was received. It would no longer be necessary to print a copy for the case record and there would always be a way to retrieve a copy if needed. Any worker that needs to check on the status of a particular case could access the screens if needed. This would align the process to be uniform with the other documentation for the FAMIS system. FSD has said that adding the IM-31 to FAMIS improves a process that is now manual, and stores the forms online with the rest of the food stamp forms. It will make it easier for FSES and supervisory staff. It also provides better customer service.

Sheryl Merriman

Department of Social Services