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Prevent Duplication of CSE-403 & Improve LOCFH:
Currently, the Missouri Automated Child Support System (MACSS) receives various
tape matches. From these tape matches, auto generated forms are sent to post
offices across the USA. The Central Locate Unit updates thousands of these
forms monthly. Ms. Majernik suggested that a new function key (Duplicate) be
added. This will prevent forms from being auto generated multiple times as a
result of duplicate or triplicate tape match sources. This idea will save postage,
envelopes and paper for the state as well as staff time spent mailing the forms.
Wanda Majernik
Department of Social Services
Authorizing Children To New Child Care Providers:
At this time, children cannot be authorized in the Family Assistance Management
Information System (FAMIS) to a daycare provider who is not registered/licensed.
The worker is not notified when the registration process is completed and therefore
does not authorize the children. Ms. Martin suggested creation of a new screen in
FAMIS on which the worker enters the provider’s name. Ms. Martin also suggested
that FAMIS be programmed to generate a worker alert when the provider’s registration
is complete. This would prevent providers from becoming frustrated because of the
length of time between the date they begin caring for the child and the date the
payment is received. This enhancement will improve internal and external customer
service by connecting two processes that are currently independent.
Elizabeth Martin
Department of Social Services
Recycle Plastic:
To have staff begin recycling plastic beverage containers by placing receptacles
in several parts of the buildings clearly marked with signage to promote this
recycling effort.
John R. Mier
Department of Social Services
Twice-mailed Letters:
A programming change to generate letters to the "mail to" address instead of
automatically using a business address will decrease returned mail and postage
for the Department of Revenue.
Brenda Wages
Department of Revenue
Interest and Penalty Calculator on Sales Tax Return:
A fill-in sales tax return with calculations and an option to make a payment
online through the Department of Revenue web site will increase accuracy of
returns sent to the department.
Joanne Hodges
Department of Revenue
Scanning Motor Vehicle Applications/Forms for Examples and New Changes:
New or revised motor vehicle applications/forms were not timely communicated to
employees or customers. Posting new forms or the most recent revisions to forms on
the department's web site for employees or customers will increase customer service.
Angela Nichols
Department of Revenue
Using email for minor corrections on DBF documents:
Currently the Division of Budget & Finance (DBF) returns documents for minor
corrections. Instead of mailing the minor corrections back to the original
departments, an email can be initiated with the referencing document number and
the corrective action. Once the correction has been made, another simple return
email to DBF to inform the other party that action has been taken can be sent.
It will improve the workflow and alleviate documents getting lost in the mail.
Also the cost factor of mailing the documents back and forth will be reduced.
DBF has said that they will watch for potential opportunities to expand the use
of email which is already being used as an existing option for correcting payments.
Betty Green
Department of Social Services
Improving the Z60B screen and SS-60B form:
The SS-60B form and the Z60B screen only allows workers to log one course code,
one course date and one number of hours. When you have multiple forms to enter
for the same individual, it is time consuming to have to reenter the same names,
SS #’s, county and DVN’s. We should be able to log and input more than one course
code, course date, and number of hours on both. We will save time and use less
paper to print the forms. This will also prevent workers from attending training
on having to fill out names and SS #’s more than once. The Children’s Division
has said that this will be implemented with the SACWIS Resource Development phase.
DeAnn Roberts
Department of Social Services
Generate requests for contact in the FAMIS system:
Family Support Eligibility Specialists (FSES) currently generate an IM-31, Request
for Contact, when a food stamp application is received by fax, mail, or drop off
and an interview is required. It is necessary to check the record for a copy of
this and check EUMEMROL comment to see if this was recorded by the worker. FAMIS
could be programmed to allow an IM-31 to be generated in the FAMIS system. It would
be best for the form to be generated locally rather than by batch so that it could
be mailed out the day the application was received. It would no longer be necessary
to print a copy for the case record and there would always be a way to retrieve a
copy if needed. Any worker that needs to check on the status of a particular case
could access the screens if needed. This would align the process to be uniform with
the other documentation for the FAMIS system. FSD has said that adding the IM-31 to
FAMIS improves a process that is now manual, and stores the forms online with the
rest of the food stamp forms. It will make it easier for FSES and supervisory staff.
It also provides better customer service.
Sheryl Merriman
Department of Social Services
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